Privacy Policy

Last updated: May 31, 2026

Vesuvius Store operates this store and website, including the information, content, features, tools, products, and services, in order to provide you, the customer, with an appropriate shopping experience (the "Services"). Vesuvius Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or carry out any other transaction through the Services, or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand what is described regarding the collection, use, and disclosure of your information.

Personal data we collect or process

When we use the term "personal data", we refer to information that identifies or can reasonably be linked to you or another person. Personal data does not include information collected anonymously or anonymized in such a way that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on your interaction with the Services, where you live, and to the extent permitted or required by applicable law:

• Contact details including name, address, billing address, shipping address, phone number, and email address.
• Financial data including credit card, debit card, and financial account numbers, card payment data, financial account data, transaction details, payment method, payment confirmation, and other payment details.
• Account data including username, password, security questions, preferences, and settings.
• Transaction data including items you view, add to cart, add to your wishlist, or purchase, return, exchange, or delete, and past transactions.
• Communications with us including information you include in communications with us, such as if you submit a dispute to customer support.
• Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, as well as how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;
• Automatically through the Services including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to implement a particular technology and when they collect or process your personal data on your behalf;
• From our partners or third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

• Provide, personalise, and improve the Services. We use your personal data to provide the Services to you, as well as to enforce our contract with you; process your payments; fulfil your orders; remember your preferences and items of interest; send account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalised shopping experience, for example with product recommendations linked to your purchases. This may include using your personal data to personalise and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising, and promotional communications by email, text message, or post, and to show you online ads for products and services within our Services or on other websites, including based on items you previously purchased or added to your cart and other activity within the Services.
• Security and fraud prevention. We use your personal data to authenticate your account; provide a secure checkout and shopping experience; detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or harmful activity; and protect public safety and our services. By choosing to use the Services and register an account, you are responsible for safeguarding your credentials. We recommend that you do not share your username, password, or other access details with anyone.
• Communications with you. We use your personal data to provide customer support; provide responses; offer effective services; and maintain our business relationship with you.
• Legal reasons. We use your personal data in accordance with applicable law or in response to valid legal process, including requests from authorities or government agencies; to investigate or participate in testimony, potential or ongoing claims, or other legal proceedings; and to enforce or investigate potential breaches of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, storage, fulfilment, and shipping).
• With business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to deliver personalised ads with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their privacy policies. Depending on where you reside, you may have the right to ask us not to share your data to show you personalised marketing and advertising based on your online activity with different merchants and websites. You can exercise the right to opt out of such uses here
• When you ask us to, or authorise us to, disclose certain information to third parties, for example to ship your products, or when you use social media widgets or sign-in integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; in compliance with any legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data relating to your access to and use of the Services in order to offer and improve the Services for you. In order to offer and improve the Services for you, data you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than yours. In addition, to help protect, grow, and improve your business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and with Shopify. To provide such advanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and with Shopify itself. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for such purposes. For more information on how Shopify uses your personal data and any rights you may have, you can consult the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal data here Shopify Privacy Portal link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you may be required to accept their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, or for the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public contexts, including information you share on third-party social platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or by third parties. The fact that we include such links does not imply any endorsement by us of the content of those platforms or of their owners or operators, except as disclosed in the Services.

Children's data

The Services are not suitable for use by children, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of the "sharing" or "sale" (as those terms are defined under applicable law) of the personal data of individuals under 16 years of age.

Data security and retention

Please note that no security measure is perfect or impenetrable and that we cannot guarantee "absolute security". In addition, data you send to us may not be secure during transmission. We recommend that you use only secure channels to communicate confidential or sensitive information to us.

The length of time we retain personal data depends on several factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other contracts and policies.

Your rights and choices

Depending on where you reside, you may have one or more of the rights regarding personal data listed below. However, these rights are not absolute and may apply only in certain circumstances, and we may refuse your request to the extent permitted by law.

• Right of access/knowledge. You may have the right to request access to the personal data we hold about you.
• Right to deletion. You may have the right to request deletion of the personal data we hold about you.
• Right to correction. You may have the right to request correction of the personal data we hold about you.
• Right to portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal data, or its processing for purposes that fall within "targeted advertising", as defined in applicable privacy laws. You can exercise the right to opt out of such uses here. Please note that, if you visit our website and the opt-out preference for Global Privacy Control is enabled, we will automatically treat it as an opt-out request for the device and browser you use to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information on Global Privacy Control, you can visit https://globalprivacycontrol.org/. In addition to Global Privacy Control, we do not recognise any other "Do Not Track" signals that may be sent by your browser or device.
• Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights where indicated in the Services or by contacting us using the details provided below. For more information on how Shopify uses your personal data and any rights you may have, including those relating to data processed by Shopify itself, you can visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. Before processing your requests, it may be necessary to verify your identity, to the extent permitted by applicable law. In accordance with applicable law, you may appoint an authorised agent to make requests on your behalf in order to exercise your rights. Before accepting a request from an agent, we will ask them to provide proof that they have been authorised by you, and we may ask you to verify your identity directly. We will respond to your request within a reasonable time frame as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the details provided below, or to lodge your complaint with the local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the competent authorities of the United Kingdom, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory purposes. We will post the updated Privacy Policy on the website, amend the "Last updated" date, and issue a notice as required by applicable law.

Contact

If you have questions about our privacy policies or this Privacy Policy, or if you wish to exercise any rights you may have, call , send an email to info@vesuviusstore.it or contact us at Via Fermi 20, Angri, SA, 84012, IT For the purposes of applicable data protection laws, we are the data controller of your personal data.